An Unbiased View of Elasticsearch support
An Unbiased View of Elasticsearch support
Blog Article
Elasticsearch, Logstash, and Kibana delight in the advantage of obtaining vivid and helpful communities. You've got our assurance of substantial-excellent support and one supply of truth being an Elasticsearch Support buyer, however the Elastic Neighborhood can also be a helpful useful resource for yourself when you have to have it.
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Focused Elasticsearch professional support Elasticsearch support when and in which you need it Just like our other choices, if you should handle your Elasticsearch cluster on your own, we could nevertheless offer the 24x7x365 expert support readily available inside our managed supplying.
Contain the deployment ID that you want help with, particularly if you may have several deployments. You'll find the deployment ID on the overview page on your cluster from the Elastic Cloud Console.
When you have any specialized questions that are not for our Support team, hop on our Elastic community discussion boards and have responses through the specialists in the Neighborhood, which include individuals from Elastic.
We can provide support no matter if your setting is on-prem or while in the cloud. Make contact with our group to discuss your unique infrastructure and needs, like SLAs and safety needs.
Talk about your precise needs After you enter a support agreement with Instaclustr, you can be leveraging greater than three hundred million node hours of administration and support knowledge with open up resource technologies, such as the Open Distro of Elasticsearch.
If you contact us by email, please use the e-mail handle which you registered with, making sure that we can help you far more immediately.
Describe the challenge. Include things like any relevant specifics, like mistake messages you encountered, dates and periods when the issue occurred, or anything you're thinking that could possibly be helpful.
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Seeking unexpected emergency Elasticsearch support? Will you be owning operational issues together with your self-managed Elasticsearch cluster in production atmosphere?
When you are a completely new shopper who just signed up for Elasticsearch Company, it may take a handful of hrs on your Support Portal use of be build. If you have questions, reach out to us at [email protected].
Describe Elasticsearch support the problem. Include any suitable facts, like error messages you encountered, dates and times when the situation transpired, or anything else you believe could possibly be helpful.
Our support webpages have been furnished in English, to translate to your desired language you can use the designed-in translate perform in Chrome or Firefox.
Support is supplied by email or throughout the Elastic Support Portal. The main emphasis of support is to ensure your Elasticsearch Provider deployment shows a inexperienced position and is obtainable. There is no assured Preliminary or ongoing reaction time, but we do strive to interact on each individual concern in just three organization times.
Incorporate the deployment ID that you might want help with, particularly if you may have quite a few deployments. The deployment ID can be found within the overview webpage in your cluster during the Elasticsearch Services Console.
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As an Elasticsearch Services shopper, you will receive an email with instructions the best way to log in for the Support Portal, in which you can keep track of both of those existing and archived situations.
Just open up a circumstance to allow us to know the identify and electronic mail handle you prefer to to generally be extra. When opening a scenario, There are several stuff you can perform for getting assistance speedier: